Service Policy

Welcome to zevokoltd.com. We are committed to delivering premiummerchandise alongside exceptional customer service. The following policyoutlines our operational standards to ensure a reliable and transparent
shopping experience.
1. Product Availability & Inventory We carefully curate our collections, andoccasionally, high demand may lead to items becoming unavailable after anorder is placed. If this occurs, we will notify you within 3 business days and offerthe following resolutions: (1) Priority fulfillment when the item restocks, (2) A fulland immediate refund to your original payment method, or (3) Store credit foryour next purchase.
2. Pricing Integrity & corrections All prices are displayed in USD. While we strivefor absolute accuracy, typographical pricing errors may rarely occur. In theevent of a severe pricing discrepancy (e.g., a $300 item listed for $30), wereserve the right to cancel the order. We will notify you of this cancellation within48 hours, issue a full refund, and sincerely apologize for any inconvenience
caused

3. Order Processing & Shipping Standards Every order undergoes a thoroughquality inspection prior to dispatch. Standard processing requires 1-3 businessdays (extending to 2-3 business days during peak seasons). Once dispatched,domestic deliveries typically take 7-10 business days, while internationalshipments require 7-15 business days. You will receive detailed trackinginformation via email upon dispatch.
4. Returns & Quality Assurance We accept returns within 30 days of delivery.Items must be unused, in their original packaging, and include all accessories.Once your package reaches our facility, please allow up to 10 business days forour team to conduct quality functional testing and process your refund, storecredit, or exchange.
5. customer Support & communication Our customer care team is available at zevvokoltd@outlook.com. We aim to respond to all inquiries within 2 business days(please allow up to 4 days during high-volume promotional periods). For urgentmatters, please include your order number in the subject line to expedite our
service.