Return Policy

1. Order cancellation Protocol We understand that purchasing decisions maychange. We gladly accept order cancellation requests within 24 hours oftransaction completion. After this 24-hour window, your order smoothlytransitions to our logistics network for dispatch. Should you miss thiscancellation period, please don't worry-you may simply utilize our standardreturn process once the goods are delivered to you.
2. The 30-Day Evaluation Window We stand firmly behind the quality of ourmerchandise. If you are not entirely satisfied with your purchase, you arewelcome to initiate a return or exchange within 30 days from the exact date ofpurchase. To help us process your return quickly, we kindly request that themerchandise be returned in its original, unused, and resalable condition, withoriginal packaging intact.
Below is our standard return address. If this location is far from you, please feel
free to contact us via email or phone. We can provide an alternative warehouse
location closer to you for your convenience.
Unit 1203, 12/F, Tower 2, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui,
Hong Kong

3. Exemptions & Non-Returnable Items For health, safety, and general hygienereasons, a few specific categories are exempt from our standard 30-day returnpolicy. This generally includes intimate apparel, swimwear, pierced jewelry (ifunsealed), and custom-made items.
4. Authorization & Response Time To initiate a return, please submit a friendly
request to zevvokoltd@outlook.com including your order number and the reasonfor the return. Our dedicated customer support team will evaluate your requestand respond with helpful shipping instructions within 48 hours.
5. Inspection & Refund Processing Upon arrival at our returns facility, our qualitycare team will conduct a standard evaluation of the merchandise. We commit tocompleting this inspection and notifying you of the final outcome within 3business days of parcel receipt. If approved, a credit will automatically beapplied to your original payment method. Please note that we may issue apartial refund if an item is returned damaged or missing parts for reasons notdue to our error.
6. Late or Missing Refunds If you haven't received a refund after our
confirmation, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take 3-5 business days beforeyour refund is officially posted.
3. Contact your bank. There is often some processing time before a refund iscleared. If you've done all of this and still have not received your refund, please
feel free to contact us immediately.
7. Shipping Responsibilities Unless the return is necessitated by amanufacturing defect or a fulfillment error on our part, we kindly ask thecustomer to cover the return shipping costs. Original outbound shipping fees arenon-refundable.